Customer Success Manager

Method Financial • Town of Niles, NY

88d • $125,000 - $160,000

About The Position

As a Customer Success Manager at Method, you’ll be a part of a tight knit team that owns the complete post-sales lifecycle of a Method customer. Internally you’ll work closely with Technical Integration Engineers, our Head of Customer Success, and our CEO. This role uniquely contributes to the company's growth, relying on you to become a trusted advisor to customers by deeply understanding their business needs and assisting them in maximizing the value they get from Method. You will thrive in this role if you’re passionate about building relationships and the strategy of scaling businesses. This role can be based in either of our hybrid offices: Austin or New York City.

Requirements

• 5+ years of experience in a client-facing role ideally in technology, investment banking, or consulting.
• Exceptional project management and organizational skills, with a heightened focus on attention to detail, strong sense of urgency, proactivity, and independence.
• Strong business sense and understanding of underlying drivers and strategy of our customer’s businesses.
• Strong written communication as well as ability to grasp technical concepts.
• Natural curiosity to stay up to date with new technologies and emerging Fintech trends.
• A capability to work well with a wide range of people, both internally and externally.

Nice To Haves

• Experience in FinTech.
• Experience with API first companies.
• Experience working in a start-up environment.
• Knowledge of Linear, Slack, Google Sheets, and Retool.

Responsibilities

• Become a trusted advisor to our customers, deeply understand their business and needs, and help them maximize the value they get from Method.
• Be the customer’s internal advocate, helping ensure an excellent Method experience, and gathering feedback to shape Method’s product roadmap.
• Be technically savvy enough to guide customers and respond to questions while also having a strong business sense to create opportunities to drive the economics of the business forward.
• Demonstrate initiative and provide genuine value to the customer, rather than simply responding to issues as they arise.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees