Customer Success Manager

Lovable

71d

About The Position

We’re looking for a Customer Success Manager to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story. Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. We are at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change the way the digital world works. Over 2 million people in 200+ countries already use Lovable to launch businesses, automate work, and bring their ideas to life. And we’re just getting started. We’re a small, talent-dense team building a generation-defining company from Stockholm. We value extreme ownership, high velocity and low-ego collaboration. We seek out people who care deeply, ship fast, and are eager to make a dent in the world.

Requirements

• Experience in CS, account management, or solution consulting in SaaS or AI
• Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
• Strong communicator who blends empathy, business acumen, and technical curiosity
• Ability to translate technical capabilities into clear business outcomes
• Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
• Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
• Comfortable with ambiguity and iteration in a fast-moving, high-growth environment

Nice To Haves

• Experience supporting developer tools or AI-native products

Responsibilities

• Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
• Build and execute success plans aligned with customer goals and product capabilities
• Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value
• Partner with Product and Engineering to surface feedback and shape roadmap priorities
• Partner with FDEs to solve complex needs quickly, pairing business context with technical execution
• Collaborate with AEs to identify and qualify CSQLs for expansion
• Troubleshoot blockers, coordinate internal support, and ensure fast resolution
• Track health scores, usage, and adoption metrics to identify risks and opportunities
• Build Customer Success playbooks and new processes based on learnings
• Act as a strategic advisor - guiding customers on best practices, new features and workflows

What This Job Offers

• Number of Employees: 11-50 employees