Customer Success Manager

Resonate • Washington, DC

283d • Remote

About The Position

It's an exciting time to be in marketing. Emerging technologies and evolving consumer expectations are transforming how brands connect with audiences. Today's consumers are more informed, empowered, and privacy-conscious than ever. Resonate is at the forefront of this shift, delivering AI-powered marketing data and identity solutions that help organizations uncover deeper insights and drive smarter strategies. By making data more powerful, accessible, and actionable, we enable our clients to stay ahead in a dynamic landscape. Our mission is simple: empower companies to unlock rich insights and optimize engagement. Backed by passionate leaders, innovative engineers, and a driven sales team, Resonate is redefining what marketing intelligence can achieve. Resonate has pioneered a completely new way to identify, understand, and engage highly targeted audiences by uncovering thousands of attributes that reveal their underlying values, beliefs, and motivations. If you have been in the AdTech or MarTech industry and are looking for the opportunity to transform an industry, look no further than Resonate. We're looking for a passionate and forward-thinking Customer Success Manager (CSM) who's excited to make an impact in a high-growth, fast-moving environment. At Resonate, our CSMs are more than just account managers; they're strategic partners and trusted advisors. In this role, you'll take ownership of a portfolio of customers, guiding them through onboarding, driving adoption, and supporting long-term success with our solutions. You'll be central to delivering value, building strong relationships, and identifying opportunities for growth — all while ensuring every customer has an outstanding experience.

Requirements

• 2+ years of experience in the digital advertising ecosystem, including campaign performance and programmatic advertising.
• Strong ability to uncover needs and provide strategic, consultative solutions.
• Proven experience building and managing client relationships.
• Comfortable leading trainings, workshops, and strategic discussions.
• Excellent communication, organization, and presentation skills.
• Proficient in Salesforce, Excel, PowerPoint, and Word.
• Bachelor's degree required.
• Willingness to travel up to 25%.

Nice To Haves

• A strategic problem-solver who thrives on helping customers succeed.
• A collaborative team player who values accountability and professionalism.
• Self-motivated with a desire for continuous learning and growth.
• Adaptable and tech-savvy—you pick up new tools quickly and use them efficiently.

Responsibilities

• Understand each customer's goals and define success criteria to ensure achievement of their desired business outcomes.
• Build and maintain strategic relationships across accounts, from key stakeholders to C-level executives.
• Promote maximum value from Resonate's platform, data, and services to meet client-specific needs.
• Identify and mitigate risks to client success through proactive planning and internal collaboration.
• Help customers quantify margin or revenue impact tied to Resonate solutions.
• Deliver engaging onboarding experiences and foundational training for new customers and users.
• Drive platform adoption by aligning Resonate's capabilities with key customer use cases (e.g., acquisition, loyalty, competitive conquesting).
• Develop customer profiles that align with clients' target audiences.
• Support implementation of audience and campaign strategies tailored to specific KPIs.
• Oversee pixel implementation on client websites and/or media for tracking and performance insights.
• Coordinate platform data integration and manage execution across media, segmentation, and measurement projects.
• Provide strategic recommendations leveraging Resonate's data, best practices, and reporting capabilities.
• Track and report performance against business objectives.
• Offer optimization strategies and actionable insights to improve campaign outcomes.
• Deliver post-campaign analysis and recommendations for future initiatives.
• Partner with internal teams (Sales, Product, Marketing, Operations, Finance) to ensure client success and promote retention and expansion.
• Contribute thought leadership and feedback from the field to shape Resonate's go-to-market strategies.

Benefits

• Uncapped growth potential.
• Opportunity to have a meaningful impact on the company.
• Opportunity to work on cutting-edge, AI-powered marketing data and identity solutions.
• Competitive 401(k) match.
• Open PTO policy that encourages real time off.
• Comprehensive benefits package designed to meet the diverse needs of employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: Bachelor's degree