Customer Success Manager

Domino Data Lab

87d

About The Position

At Domino, we build software that helps the largest, AI-driven organizations build and operate advanced data science and AI solutions at scale. Our platform integrates a streamlined model development environment, MLOps capabilities, and novel features for collaboration, reuse, and reproducibility — all of which make data science teams more productive, reduce time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol Myers, UBS, FINRA and the US Navy — are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or protecting our country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading investors, we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented — and we want to be the ones building it.

Requirements

• 3+ years in a client-facing, pre or post-sales role
• Experience as a Customer Success Manager, Account Manager, or Project Manager
• Preferably in a SaaS/AI environment
• Experience in relevant products in the market such as Cloudera, Databricks, Sagemaker, Google, SAS or other MLAnalytics Solutions, Docker, Kubernetes
• Multi-tasking: manage ~10 accounts, sync with the Digital Experience, PS and Support teams within our org and Sales, Product, Eng etc.
• Technical aptitude to understand Domino's portfolio
• Customer management - drive customers through success ensuring retention and expansion
• High level of comfort speaking with executives and procurement at Enterprise companies
• Proven track record of exceeding goals
• Desire to work in a fast-paced, collaborative environment
• Bias toward action
• SFDC and CRM tools proficiency

Responsibilities

• Represent Domino during a pivotal period in the customer’s lifecycle; understand and speak to Domino's value proposition in an increasingly competitive and crowded market
• Drive conversations and kick start migration conversations to drive Domino Cloud adoption among VPC and Onprem existing customers
• Work closely with the Scaled CS team to automate CS initiatives and bring a digital experience to listed accounts (roadmap updates, education updates, events, surveys)
• Demonstrate your Domino product expertise and ML Ops / AI knowledge to have meaningful, consultative conversations with customers throughout their renewal process
• Leverage data and insights alongside your understanding of the customer’s goals to prescribe commercial terms that align with the needs of the business
• Identify and secure upsell opportunities where applicable, whether at renewal or mid-cycle
• Partner with the Sales Team to ensure on-time delivery of customer renewals without compromising the customer experience along the way
• Maintain and report an accurate forecast for all renewals in your portfolio
• Communicate to the business risks identified and develop resolution strategies, escalating wherever appropriate

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 251-500 employees