Customer Success Manager
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About The Position
Elevate is built on 40 years of history - proof that a commitment to the highest quality materials and trusted partnerships withstand the test of time. The Elevate brands include roofing, walls, geomembranes, and rubber lining systems. While our focus continues to be on smart, safe, and sustainable solutions for our customers, there's so much more on the horizon. Are you ready to help our customers find their solutions and success? See what is on your horizon as you look to the Customer Service Division in the role of Customer Success Senior Manager. The Customer Success Manager is a key strategic and leadership role responsible for developing, continuously improving, and delivering a best-in-class, end-to-end order entry, management, and fulfillment experience at Holcim Building Envelope. The role has significant levels of responsibility and accountability for operational delivery including fostering and maintaining a positive and motivating continuous improvement team mindset and culture, best-in-class process development and execution, critical KPI development, tracking and delivery, strong relationships with internal and external sales organization, implementation of new state-of-the-art technologies, and strategic project management. This Leader works collaboratively with customers, sales, and supply chain to discover, engage, create, and deliver an industry-leading employee and customer experience. The Leader will support the Elevate product line.
