Customer Success Manager

John Deere • Moline, IL

91d • $107,400 - $161,088 • Remote

About The Position

As a Customer Success Manager for Deere & Company World Headquarters working remotely out of the Quad Cities or Philadelphia area, you will manage customer accounts, consult customers to drive return on investment and improve their overall experience, and build, maintain and leverage strong relationships with both business decision makers and technical decision makers within each customer. You will sell performance upgrade kits, technologies, machines and aftermarket offerings, build dealer capabilities around digital products and weave them into the selling processes. Your role will help the customer win while delivering best-in-class renewal rates. You will create new templates and tools to guide the customer through the journey by overseeing and owning the following customer lifecycle steps: onboarding, implementation, adoption and renewal. Additionally, you will serve as a customer advocate within John Deere, championing changes to the product and internal processes that will increase usage, renewal and revenue.

Requirements

• 5 or more years working with Ag or Construction dealers and customers
• 5 or more years of effective communications skills; written, verbal and presentation
• Construction product and technology knowledge
• Ability to work autonomously
• Ability to leverage data and analytics to support decisions
• Willingness and ability to travel domestically and/or internationally up to 75%

Nice To Haves

• Site development, underground, or mining production system knowledge
• 2 or more years of Account Management

Responsibilities

• Manage customer accounts
• Consult customers to drive return on investment and improve their overall experience
• Build, maintain and leverage strong relationships with both business decision makers and technical decision makers within each customer
• Sell performance upgrade kits, technologies, machines and aftermarket offerings
• Build dealer capabilities around digital products and weave them into the selling processes
• Help the customer win while delivering best-in-class renewal rates
• Create new templates and tools to guide the customer through the journey by overseeing and owning the following customer lifecycle steps: onboarding, implementation, adoption and renewal
• Serve as a customer advocate within John Deere, championing changes to the product and internal processes that will increase usage, renewal and revenue

Benefits

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree