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The Customer Success Manager at Waites Sensor Technologies Inc. is a pivotal role focused on enhancing customer satisfaction and loyalty through effective onboarding, engagement, and support. This position is integral to the company's culture and success, requiring a proactive approach to customer interactions and a commitment to delivering excellence in service. The role involves working closely with clients to ensure they maximize the value of the company's IoT products and services, fostering long-term relationships and contributing to account growth.