Customer Success Manager
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About The Position
The Customer Success Manager is responsible for managing a portfolio of customers by building impactful relationships, driving value realization, and achieving retention goals. This role emphasizes consultative engagement to understand the customer's organizational landscape, deliver tailored strategies, and ensure the effective adoption of Greenlight Guru's solutions to meet their business objectives. The ideal candidate will be a trusted advisor, capable of navigating strategic conversations, aligning customer priorities to outcome-based playbooks, and prioritizing tasks effectively. By leveraging cross-functional teams and internal resources, the Customer Success Manager will ensure customer satisfaction, secure long-term partnerships, and drive additional revenue through account growth.
