Customer Success Manager

Reveleer-posted 3 months ago
251-500 employees
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As the industry’s pioneering value-based care (VBC) technology platform, Reveleer is purpose-built to solve the most pressing real-world challenges faced by providers and health-plan organizations today. By unifying retrieval, clinical intelligence, risk adjustment, quality improvement, and member management solutions into one intelligent, AI-powered system, Reveleer streamlines fragmented workflows to supercharge productivity, enhance care quality, and optimize performance on high-priority value-based initiatives. We are seeking a Customer Success Manager with a passion for customer experience. You will manage new and existing relationships, align Reveleer output to client goals/strategy, and assure timely delivery of mission-critical work for Reveleer’s Prospective Risk solution. You will become a vital member of the Customer Success team, carry the voice of customer and influence the Reveleer's continued success and future.

  • Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.
  • Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.
  • Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.
  • Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.
  • Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.
  • Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.
  • Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.
  • Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.
  • Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion.
  • Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform.
  • Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery.
  • Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.
  • Bachelor’s degree in a related field or equivalent experience; Advanced Degrees are preferred.
  • At least 5 years of experience in consulting, project management, or customer management for a technology solution.
  • Knowledge and demonstrated understanding of Risk Adjustment models and data validation requirements.
  • Demonstrated leadership capabilities and high performance in previous positions.
  • Demonstrated ability to prioritize tasks and work effectively across departments to resolve challenges.
  • Proficiency with project management and CRM tools (e.g., Jira, HubSpot, Gong) or similar platforms.
  • Healthcare experience required, preferably with a provider, payer, or intermediary organization.
  • Ability to work autonomously but seek assistance proactively.
  • Strong oral and written communication skills, comfortable presenting to internal and external stakeholders.
  • Strong problem-solving skills with the demonstrated ability to identify research and make recommendations and/or decisions.
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