Customer Success Manager
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About The Position
Tech Heads, Inc. is a premier provider of innovative technology solutions, offering a comprehensive range of services, including managed infrastructure, managed cybersecurity, product reselling, and professional services. We empower businesses by delivering solutions that enhance operational efficiency, fortify security, and drive digital transformation. Headquartered in Portland, OR, Tech Heads thrives on the expertise and dedication of its exceptional team. For 30 years, our success has been built on the foundation of talented individuals committed to delivering outstanding customer experiences. We are hyper-focused on problem-solving and delivering exceptional business outcomes for our customers through implementation, delivery and management of IT infrastructure, cloud solutions, and managed service programs. The Customer Success Manager will manage our program customers and fully understand the business implications of these programs and have intimate knowledge of their features and benefits. They will also support customers targeted for our programs. They will work with all departments for overall service delivery and customer satisfaction. This position requires a highly motivated professional with a solid understanding of technology in the IT field as well as cybersecurity principles and concepts. This position is on-site at our headquarters in Portland, OR.
