Customer Success Manager

Uveye • Rock Hill, SC

306d

About The Position

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Amazon, General Motors, Volvo, and CarMax, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence. We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of the UVeye platform and systems.

Requirements

• 3+ years of experience in a Customer Success, Account Manager or similar role - preferably in a SaaS.
• Proven experience in managing multiple accounts and projects.
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
• Hunger to work in a hyper-fast paced and ever changing environment.
• Superior organization and prioritization skills, along with focused attention to detail.
• Commercial savvy.
• Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
• General understanding of the automotive space - an advantage!
• Willingness to travel domestically up to 50% of the time.

Responsibilities

• Train and educate customers on how to effectively utilize UVeye and integrate the system into their current processes.
• Successfully and consistently deliver ROI and value for our customers, consulting their business and while leveraging UVeye.
• Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
• Proactively identifying business goals, pain points, and opportunities where UVeye can deliver even greater value for our clients.
• Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs.

Benefits

• Competitive Medical, Dental, Vision.
• Company 401k Match.
• 20 PTO days, Company paid holidays.
• Career growth as we scale across the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level