Customer Success Manager

Cisco • Rancho Cordova, CA

429d

About The Position

As a Customer Success Manager at Cisco, you will play a vital role in ensuring customers successfully adopt and utilize Cisco technologies, driving value realization and growth. You will serve as the primary point of contact for customers, guiding them through software adoption and helping them achieve their business and technical goals. Your responsibilities will include managing customer relationships, facilitating workshops, and collaborating with various teams to enhance customer satisfaction and retention.

Requirements

• 12 years of related experience in the technology industry or client-facing role.
• Knowledge of at least two technology architectures.
• Experience driving successful customer adoption and delivery of projects.
• Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

Responsibilities

• Drive software utilization and value realization, leading to customer renewals and business growth.
• Proactively handle renewal risks and demonstrate insights to increase customer retention.
• Facilitate workshops to review adoption progress and ensure successful onboarding.
• Build strong relationships with customer partners to understand their challenges and objectives.
• Collaborate with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
• Act as a technology advocate, providing feedback to Cisco's product teams for development and enhancements.
• Stay current with the latest Cisco technologies, competitive landscape, and industry trends.
• Offer expert guidance to customers to ensure they achieve their business and technical goals.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid Time Off (PTO)
• Paid holidays
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees