As a Customer Success Manager at Sharetru, you will play a pivotal role in ensuring that our clients derive maximum value from our innovative computer software solutions. Your focus will be on building strong, lasting relationships with customers, understanding their unique needs, and effectively guiding them through their journey with our platform. You will be the primary point of contact for assigned accounts, responsible for driving customer satisfaction and retention. In this dynamic position, you will collaborate closely with cross-functional teams including sales, product development, and technical support to ensure that our customers receive timely and effective assistance. Your proactive approach will empower you to identify potential issues before they arise, facilitating solutions that enhance the customer experience. Additionally, you will champion the voice of the customer within the organization, providing feedback that informs our product development cycles. This role requires you to leverage your expertise in customer engagement strategies, enabling you to educate clients on best practices and optimizing their use of our software. If you are passionate about leveraging technology to deliver exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!