Customer Success Manager

Eudia • Palo Alto, CA

75d

About The Position

As Customer Success Manager you will lead strategic AI transformation initiatives for Fortune 500 legal departments and will be responsible for successful delivery of our platform and solutions. Operating at the intersection of account strategy and execution, you’ll own senior client relationships and shape how leading organizations leverage AI to transform their operations. You will work with Eudia’s Product and Delivery teams to oversee delivery and in-life performance for enterprise clients, ensuring successful implementation, adoption, and measurable success of our platform and will bring an analytical mindset to assess business value, determine ROI, and establish success metrics for ongoing customer engagements. You will work closely with sales, and as part of the account team, to identify areas where our clients can further benefit from AI products and services. We are seeking individuals with a proven track record in managing the delivery and success of complex software & services implementations for large enterprise clients. Legal training or experience working with legal teams is an advantage. This role offers significant autonomy, executive exposure, and the opportunity to shape both client strategy and product direction.

Requirements

• 5+ years of experience in enterprise software implementation, or equivalent strategic roles in software & services companies
• Experience supporting and delivering to the largest companies in the world
• Comfort with AI and advanced technologies with an ability to learn quickly and train & mentor customers on the technology
• Bachelor’s degree in business, computer science, or related fields
• Exceptional analytical capabilities and structured problem-solving skills demonstrated through complex client engagements or software implementation programs
• Strong interpersonal and collaboration skills for building strong, lasting relationships
• Proven ability to tailor communication to diverse technical, sales, and executive-level stakeholders
• Excellent organizational, time management, verbal, and written communication skills
• Track record of handling multiple customers, projects and workstreams concurrently

Nice To Haves

• Legal training or a law degree is an advantage, but not required
• Experience working with Enterprise legal operations (Legal Ops) is preferred
• Enthusiasm for AI transformation, legal technology, or disruptive service models

Responsibilities

• Co-create innovative AI solutions with Fortune 500 legal departments, aligning workflows and technology to unlock breakthrough value
• Educate and inspire customers on AI possibilities, serving as their trusted advisor on emerging capabilities and future state vision
• Design and implement multi-year roadmaps that address complex functional and business challenges
• Lead end-to-end implementation of AI initiatives, quarterbacking cross-functional teams to deliver high-stakes programs with measurable business impact
• Orchestrate internal resources to bring the best of our capabilities to each customer
• Develop and implement frameworks to measure ROI and showcase value realization to stakeholders
• Build and nurture executive relationships across legal, technology, and business functions
• Identify and unlock new value opportunities within existing customers
• Lead customers through their AI transformation journey while expanding relationships and unlocking additional value
• Provide training & support to customers legal teams as part of the journey
• Be the voice of the customer internally, shaping our product roadmap and go-to-market strategy
• Lead the development of best practices and frameworks that can scale across our customer base

Benefits

• Impactful Work: Be part of a team that’s at the forefront of AI innovation.
• Growth Opportunities: Work in an environment that encourages professional growth and the exploration of new ideas.
• Dynamic Culture: Join a group of passionate, driven individuals who are committed to making a difference.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees