Customer Success Manager

About the position

As a Customer Success Manager, you will be responsible for providing our clients with an extraordinary experience. You will be responsible for managing project plans, helping our clients to on-board, implement the solution, drive reductions and sustain change using our systems. The role will require travel across the region, including international trips to client sites. We’re looking for someone who is comfortable and able to travel as needed.

Responsibilities

• Build strong relationships with clients ensuring they are bought into making Winnow system successful
• Understand clients’ current situation and needs to tailor the best solutions for them
• Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyze client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different departments (Product, Finance, Customer Support, etc.)
• Take initiatives to improve internal processes and procedures (in line with Winnow Int’l)

Requirements

• You are likely to be least degree educated
• You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
• You have an intermediate level of Excel and working knowledge of Word and PowerPoint
• You are looking for a second role to broaden your experience while contributing to a meaningful mission
• You will have excellent verbal and written communication skills in English

Nice-to-haves

• Experience working as part of a global team and building positive relationships with internal and external individuals across borders
• Proven experience of knowing what it takes to provide consistently first-class customer service to external customers
• Comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision
• Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data
• Ability to organise self, including effective scheduling, prioritisation and time management skills

Benefits

• Competitive base salary plus customer success bonus
• 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
• Company stock options package
• 401k contributions
• Company part-funded health insurance and eye care allowance
• 2 Wellness hours per month plus a 44 USD gross monthly wellness allowance
• Eligible for Customer Success discretionary bonus scheme
• Employee Assistance Program - 24/7 helpline for your wellbeing
• Learning and development allowance of 370 USD annually
• Hybrid way of working - we’re all in the office on Tuesdays and Wednesdays
• Company provided snacks and coffee on office days
• Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then
• Our own office space with a great working environment