Customer Success Manager
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About The Position
At Salesloft, our Customer Success Manager will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers. On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business. You will effectively manage immediate escalations alongside long-term project plans, organize workload and daily/weekly responsibilities in accordance with customer data points and situational context, and align with account teams to prioritize actions within your book of business. You will leverage tools to evaluate customer utilization patterns and provide relevant next-step recommendations, share foundational sales engagement insights and best practices, and proactively reach out to customers to offer data-driven recommendations on best practices to help them increase their ROI with SalesLoft. You will lead business reviews with key stakeholders and deliver detailed success plans to help customers reach their business objectives and monitor progress. Daily you’ll focus on driving customer adoption through strategy calls and customized business reviews at the executive level. The goal is to be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Salesloft.
