Path Robotics-posted 3 months ago
Full-time • Mid Level
Columbus, OH
101-250 employees

At Path Robotics, we’re attacking a trillion dollar opportunity - doing things that have never been done before to support an industry hurting from a lack of skilled labor. Big, hard problems are what Path tackles every day and our people are our greatest asset to get that job done. Our intelligent, hardworking team of people do the impossible every single day, yet remain incredibly kind, humble, and always ready to support one another. We are looking for an experienced bilingual (English/Spanish) Customer Success Manager to enable a seamless implementation of Path’s products while laying the foundation for future account growth. You will serve as the voice of the customer to drive cross functional alignment; ensuring customers are receiving the most value possible from our products. You will report to the Head of Mission Control and will join a team of dedicated, supportive, and enthusiastic people to help create the future of manufacturing. Come solve the hardest problems with the best team on the planet!

  • Be the primary point person for multiple customers across North America.
  • Own the customer post signature through to ongoing customer support, including cross functional coordination with our internal deployments team.
  • Be the voice of the customer internally between product, engineering, and sales.
  • Coordinate ongoing customer touchpoints to ensure internal customer production planning aligns to the capabilities of our robotic systems.
  • Own customer utilization of our robotic systems for all of your accounts.
  • Fluent in both English and Spanish (written and spoken), with the ability to communicate technical and business concepts effectively in both languages.
  • Experience communicating around technical subjects with non-technical individuals.
  • Capable of negotiating with stakeholders (internal and external) at an executive leadership level.
  • Customer obsessed and care deeply about customers getting value from our products and services.
  • Detail-oriented person that can operate in a fast-paced environment and adapt quickly.
  • Excited by the prospect of growing a book of business with modern monetization strategies.
  • Excited by the opportunity to be a part of a venture-backed startup, where your work will have an immediate and direct impact.
  • Passionate about what you do and enjoy working in a collaborative environment.
  • Like the idea of working at a tech startup with all the perks that go with that.
  • Free lunch every day at the office!
  • Flexible PTO.
  • Medical, Dental and Vision insurance with an option for 100% coverage on monthly medical premiums for you and any dependents.
  • 6 weeks 100% paid parental leave plus an additional 6-8 weeks maternity leave for the birthing parent.
  • 401K through Empower.
  • Paid Referral Bonus.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service