Customer Success Manager

ServiceCore • Denver, CO

102d • $85,000 - $120,000

About The Position

We are seeking an experienced Customer Success Manager who has worked closely with Enterprise customers, to help deliver an out of this world customer experience to our top Enterprise customers. As a Customer Success Manager, your role is pivotal in cultivating long-term, successful relationships with our valued customers. You will serve as the primary point of contact and a trusted advisor, proactively guiding customers through their journey with our products and services. Ultimately, your success in this role will be measured by customer satisfaction, retention, and the expansion of our partnerships, solidifying our position as a trusted and indispensable partner to our customers.

Requirements

• 2-5 years of experience in a customer success role at a growth stage SaaS company
• Strong project management skills and relationship skills
• Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
• Strong team player but also a self-starter who can work autonomously
• The ability to collaborate and thrive in a fast-paced, dynamic, and evolving environment
• Experience working with a suite of software tools — CRM systems (i.e. Salesforce), CSP systems (i.e. ChurnZero or Gainsight), online support and project management tools (i.e. Zendesk), and internal communication tools (i.e. Slack)
• Be comfortable traveling, this role will require on-site trips to get to know our customers and support them in finding success
• Empathetic - you want to help and serve our customers to become ServiceCore champions
• Comfortable with change, experimenting, and trying new ideas

Responsibilities

• Work closely with our strategic customers to assess their goals and existing business practices to ensure they are getting the most out of our products to find the greatest success
• Use data to drive customer engagement: leverage ChurnZero dashboards and usage patterns to engage customers and drive product adoption
• Be a voice for the customer internally: partner with Implementation, Support, Product, Sales and Marketing internally to share the customer experience and facilitate the right connections
• Anticipate customer needs and challenges, providing proactive solutions and recommendations
• Provide other assistance as needed in support of the department’s efforts to maintain strong, long-lasting, and mutually beneficial relationships with clients
• Become a trusted resource for software and productivity trends in the field services domain
• Contribute to the overall growth and retention of our customer base by driving customer satisfaction, loyalty, and advocacy

Benefits

• $85,000-$120,000 OTE (Base + Variable) based on prior experience
• 12 Company Holidays in addition to an open and flexible PTO policy
• Healthcare, dental and vision insurance
• 401(k) match
• Top tier hardware and company equipment
• A well-stocked kitchen in the Denver office

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees