Customer Success Manager

Tradebe Environmental Services • Meriden, CT

399d

About The Position

The Customer Success Manager at Tradebe Environmental Services is responsible for building and strengthening customer relationships to promote retention, loyalty, and advocacy. This role serves as the primary day-to-day point of contact for critical customers, focusing on improving customer intimacy and ensuring compliance with Environmental, Health, and Safety (EHS) policies. The ideal candidate will have extensive technical knowledge in the Environmental Services industry and will thrive in a dynamic environment.

Requirements

• Bachelor's degree in Business Administration, Environmental, Chemistry, or related field required.
• 5+ years of experience in a customer success or technical role in the industry.
• Strong organizational skills and attention to detail.
• Previous customer success, sales, or account management experience.
• Ability to work independently with minimal supervision.
• Strong business acumen with knowledge of market and industry drivers.
• Impeccable communication skills: verbal, written, and presentation skills.
• Customer-centric mindset with a win-win mentality.
• Knowledge of best practices in customer success and retention.
• High work capacity, dependable, results-oriented, and strong sense of urgency.
• Ability to travel 10-20% for customer meetings (quarterly).
• Proficiency in SAP is highly desirable.
• Previous experience with environmental services or waste management.
• Knowledge of RCRA and waste profiling highly preferred.

Nice To Haves

• Experience in the Environmental Services industry.
• Familiarity with customer success metrics and reporting.

Responsibilities

• Foster a culture of safety by ensuring compliance with all EHS policies and procedures.
• Guide new customers and internal teams through the onboarding process for successful implementation.
• Serve as the critical, non-selling point-of-contact for assigned customer accounts, fostering strong relationships and trust.
• Monitor customer usage and adoption of products and services, providing recommendations for optimization.
• Participate in strategic account management planning, including pricing and renewals.
• Identify and document cross-selling opportunities and connect team members accordingly.
• Deepen customer partnerships and capture wallet share by connecting stakeholders within the customer's organization.
• Lead the development of content assets, data, and insights for impactful customer reviews.
• Provide customer-facing reports and key metrics to ensure performance goals are met.
• Act as a liaison between the customer and internal teams to proactively address and resolve issues.
• Identify billing discrepancies and work with Finance and Operations to resolve them in a timely manner.

Benefits

• Competitive pay and benefits
• Student loan repayment assistance
• Generous vacation and sick plans
• Medical (including telehealth), dental and vision
• 401k Retirement match
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Agency paid, basic life and AD&D insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities
• Great work environment and culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees