Customer Success Manager
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About The Position
Forcepoint simplifies security for global businesses and governments. Forcepoint's all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Forcepoint's Enterprise Customer Success Managers are a critical part of our Customer Success team which is focused on delivering the promise of Forcepoint's Cyber-Security cloud platform and its services. Starting in the pre-sales stage, they work with our customers to identify their needs and set goals for success in adopting Forcepoint's solutions into the security operations and cyber-strategies of their organization. They also manage the post-sales relationship with the customer, delivering focused engagement, support, and advocacy as they use the platform and its services. They are trusted advisors on how customers use our cloud-based cyber-security services to address their specific cyber-security challenges and risks, driving adoption and reach, ensuring renewals, building customer loyalty, and helping to identify expansion opportunities.
