Customer Success Manager (US)

Orbisk • Miami, FL

124d • $55,000

About The Position

At Orbisk, we’re on a mission to create a world where food waste is a thing of the past. We combine our best-in-class AI technology with a sustainability-first mindset to help commercial kitchens reduce waste, cut costs, and operate more sustainably. We’re not just a tech company; we’re a trusted partner to kitchens and hospitality venues in 42+ countries, and a proud certified B-Corp. With over 4.2 million lbs of food waste already prevented, our impact is real, and it’s just the beginning. With our team growing rapidly, we’re looking for a Customer Success Manager to help us build the future—one that’s greener, smarter, and waste-free. Let’s create an impact together! 🌱 On paper you'll carry the job title of Customer Success Manager. However, in the real world you get to carry the noble name of Food Waste Coach as well. Why? Because you get to lead our clients towards victory in their efforts to become champions in food waste reduction. How? By engaging with a wide range of individual locations — from hotels and restaurants to hospitals, across the US — as a trusted consultant on food waste reduction, you'll build a highly diverse and dynamic portfolio. Your goal is to help our clients identify where they can improve and implement these changes. They need you to analyze patterns in their food waste, so they can achieve their set goals. Translation: You are the food waste expert that no Head Chef, F&B Manager, or GM can do without. As icing on the cake, you will have the opportunity to engage in discussions within Orbisk on how we can further optimize and continuously enhance our product.

Requirements

• Prior experience in a B2B client-facing role, ideally in a SaaS environment (approx. 2-4 years of relevant experience).
• Fluency in English is required; Spanish is a plus.
• Proven experience managing enterprise accounts, particularly in post-sales or aftercare phase.
• Experience in the hospitality, sustainability, cruise ship, or food sector is an added plus.

Responsibilities

• Engage with a wide range of individual locations, including hotels, restaurants, and hospitals, as a trusted consultant on food waste reduction.
• Build a highly diverse and dynamic portfolio of clients.
• Help clients identify areas for improvement in their food waste management.
• Analyze patterns in clients' food waste to help them achieve their goals.
• Participate in discussions within Orbisk to optimize and enhance the product.

Benefits

• Competitive Compensation: $55,000 (OTE)
• Real impact: Reduce food waste and shrink carbon footprints—every single day.
• Founding opportunity: Shape the U.S. market strategy, influence our growth trajectory, and build something meaningful.
• Growth & learning: Work closely with the global sales team and learn from seasoned sustainability and foodservice experts.
• Supportive culture: Join a team that’s innovative, mission-driven, and a little adventurous.

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 11-50 employees