Customer Success Manager – United States

Keboola

86d • $90,000 - $115,000

About The Position

Keboola raised $32M (Central Europe’s largest Series A in 2023) to redefine how companies work with data. Our platform delivers 10x results for customers - now we’re scaling globally and expanding our U.S. footprint. We’re on a mission to help every company unlock the full potential of their data. Our platform empowers organizations to automate, analyze, and make better decisions faster. We’re a global, remote-first team that values innovation, trust, and collaboration. Every voice matters here, and every idea has the potential to shape how data is used around the world. We’re seeking a Customer Success Manager (CSM) to join our U.S. team and help drive measurable outcomes for our SMB and Enterprise customers. This is not just about managing accounts - it’s about helping businesses transform the way they use data to grow. As a CSM, you’ll serve as a strategic partner to our customers, guiding them through adoption, success planning, and continuous value realization. You’ll collaborate closely with Technical Account Managers and internal teams to ensure that every customer achieves success with Keboola.

Requirements

• 3+ years of experience in Customer Success, Account Management, or Relationship Management within B2B SaaS, data, or technology companies.
• Based in the United States and fluent in English (this role is remote).
• Strong technical aptitude - experience or fast learning in data integration, data science, APIs, ETL/ELT, or analytics platforms.
• Proven project management and organizational skills - able to coordinate resources, priorities, and timelines effectively.
• Excellent communication and presentation abilities, comfortable working with distributed global teams.
• Demonstrated commercial acumen, with a track record of identifying and executing on win-win revenue opportunities.
• Proactive, accountable, and curious - driven to continuously learn and improve.
• Thrives in a fast-paced, scale-up environment, contributing to process development and innovation.

Responsibilities

• Build and maintain trusted advisor relationships with key customer stakeholders and executive sponsors.
• Partner with Technical Account Managers to ensure seamless onboarding, adoption, and long-term success.
• Manage a portfolio of 20+ SMB and Enterprise accounts, balancing proactive engagement with scalable success models.
• Identify and drive upsell and cross-sell opportunities to expand customer value.
• Conduct regular business reviews and provide actionable insights and recommendations.
• Act as the voice of the customer, collaborating across product, support, and engineering to advocate for user needs.
• Help design and implement scalable processes within the Customer Success organization.
• Manage client renewals, contracts, and account growth activities.
• Drive customer storytelling - capturing and sharing success cases with internal teams and external audiences.
• Travel frequently across the U.S. for in-person meetings and customer engagements.

Benefits

• 25 vacation days
• ESOP
• full remote

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees