Customer Success Manager, Strategic

Sprout Social

11h•Remote

About The Position

Sprout Social is looking to hire a Customer Success Manager, Strategic, for the Sales & Customer Experience team. Why join Sprout’s Sales & Customer Experience team? The Sales and Customer Experience team shapes how Sprout powers the future of customer connection for today’s most innovative brands. We sell and support the leading social media management platform for businesses, helping organizations unlock the full value of social. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. You’ll join a high-performing, collaborative team made up of some of the brightest minds in the industry, working with iconic brands like Campbell's, Salesforce, Airbnb, and Equifax. Just as importantly, Sprout is a place where your growth matters. You’ll have the freedom to shape your career, explore new paths, and build toward what’s next, with a team that’s invested in helping you get there.

Requirements

6+ years of experience in Customer Success in B2B SaaS/Software
2+ years of experience in Customer Success in B2B SaaS/Software managing an Enterprise book of business
Proven success with retaining, renewing and growing Enterprise-level accounts
Experience building relationships, presenting and selling to senior level decision makers across multiple functions

Nice To Haves

Excellent communication, interpersonal and writing skills
Experience with consulting and providing strategic guidance related to social media and social media tools is a plus
Demonstrated experience collaborating cross-functionally with internal partners such as Account Executives, Professional Services Consultants, Renewal Managers, and other go-to-market teams to deliver seamless customer experiences and drive shared outcomes
Experience working with the G-Suite, Salesforce, Gainsight & Tableau

Responsibilities

Cultivate strong relationships and inspire customer loyalty for a portfolio of Sprout’s largest customers in our North America market
Be the primary point of contact, providing a personalized experience to each and every customer
Drive value and product adoption for customers, providing strategic guidance, identifying risk, and growth indicators

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line.