Customer Success Manager- Strategic Onboarding

Hoxhunt • Edina, MN

1d • $95,000 - $110,000 • Hybrid

About The Position

As a Customer Success Manager- Strategic Onboarding, you will own the onboarding experience for large, complex enterprise customers. You will act as a trusted advisor, guiding organizations through both the technical implementation and the organizational change required for a successful Hoxhunt launch.
You will work closely with Sales, Customer Success, Product, Engineering, and Technical teams to ensure a seamless transition from pre-sales through onboarding and into long-term success. In parallel, you will help evolve and scale Hoxhunt’s enterprise onboarding frameworks to support continued global growth.
This is a senior, highly visible role for someone who thrives at the intersection of enterprise technology, stakeholder alignment, and transformation.

Requirements

• 3–5 years of experience in customer onboarding, implementation, technical account management, or a similar customer-facing role, ideally in B2B SaaS.
• Proven experience working with global enterprise or strategic customers, including senior and executive stakeholders across regions.
• Experience working cross-functionally with internal teams, such as Product, Support, Sales, and Customer Success, to resolve issues and improve the customer onboarding experience
• Excellent communication, project management, and presentation skills, with the confidence to lead demanding enterprise customers through change.

Nice To Haves

• Have experience in cybersecurity, security awareness, or human risk management.
• Have worked with Fortune 500 customers or highly regulated industries (e.g., finance, healthcare, critical infrastructure).
• Hands-on experience in areas such as M365, SSO, SCIM, or identity integrations.
• Have helped build or scale onboarding frameworks in a fast-growing SaaS company.

Responsibilities

• Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go-live.
• Own and guide technical implementations, including M365, SSO, SCIM, and other enterprise integrations.
• Partner cross-functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements.
• Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments.
• Ensure a clean, well-structured transition from onboarding to Customer Success, setting customers up for rapid time-to-value and sustained adoption.
• Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale.

Benefits

• medical, dental, and vision coverage (with a portion of premiums covered by the company)
• life insurance
• PTO
• 11 paid holidays plus 2 floating holidays
• wellness benefits
• paid parental leave
• a 401(k) match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees