Customer Success Manager, Strategic Accounts
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About The Position
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Following the recent acquisition of SupplyPike, a leading provider of invoice deduction management and prevention solutions, we're excited to add a Customer Success Manager to our Strategic Accounts Customer Success team. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! This is a critical client-facing role. You will be the primary point of contact for our valued strategic partnerships and act as the liaison between the customer and various SupplyPike teams. The Customer Success Manager, Strategic Accounts provides unparalleled customer service by managing the customer's experience, creating engaged customers, facilitating organic growth over the customer lifecycle, and providing advice and insights to ensure the customer is successful in their retail compliance operations.
