Flowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500—and top sports leagues—trust Flowcode to turn physical moments into digital actions…fast. The Role: Sports Customer Success Manager We’re hiring a Customer Success Manager to oversee our growing portfolio of top-tier sports clients—including the NFL, NHL, NBA, TKO, MLS, and more. You’ll be responsible for leading our CS motion across these accounts and owning strategic relationships with league, team, and partner stakeholders. This role requires deep familiarity with the sports calendar, key tentpole moments (e.g., playoffs, drafts, media days), and the fan engagement tech stack. You’ll act as both a strategic advisor and execution partner—driving adoption, enabling activations, and maximizing the value Flowcode delivers throughout the season. You’ll be great at this if you: Bring 2-6 years in sports-focused Customer Success, Partnership Management, or related client-facing roles Know the timing, priorities, and workflows of major leagues (NFL, NBA, NHL, MLS, etc.) Understand the fan engagement stack (e.g., CRM, app, social, in-venue tech) and how to integrate Flowcode into it Are excellent with senior stakeholders and can move from ops to exec conversations with ease Love the hunt - always scanning for upsell, expansion, and engagement opportunities Thrive in a fast-paced, entrepreneurial environment