Customer Success Manager - Sports Performance

Spiideo•Philadelphia, PA

23d•Hybrid

About The Position

We are looking for a Customer Success Manager to join the Spiideo team! Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues and federations. Join the Customer Success team if you would love the opportunity to manage some of the top sports franchises across North and South America including organizations from MLS, USL, NHL, AHL, NCAA DI, DII, and DIII, etc.) We strongly encourage women and individuals from diverse backgrounds to apply, as we believe that a variety of perspectives drives innovation and success within our team. This role is based in Philadelphia, USA and you will report directly to the VP of Customer Success. In this role, you will manage a diverse portfolio of leagues, conferences, and mostly individual sports organizations (schools, clubs, teams) using Spiideo. Your responsibilities will include onboarding and training new customers, driving renewals and upselling opportunities, and ensuring customers fully maximize the value of Spiideo. You will mostly manage Clubs & Universities (schools, clubs, and teams) using Spiideo. You may also manage Leagues & Conferences using Spiideo for Spiideo Replay, League Exchange, or Spiideo Play for broadcasting. Leagues and Conferences Professional sports organizations Colleges Youth organizations

Requirements

Prior Customer Success or Sales experience (at least 2 years) is preferred
Sports tech industry or solid sports background is preferred
Very process-driven and structured approach to working
Self-motivated, takes initiative, positive, team first attitude
Excellent ability to train customers via Webinars, 1on1 meetings, etc.
Very strong problem solving skills
Excellent communication and presentation skills
Passion for customer success and get joy out of seeing our customers succeed

Responsibilities

Onboarding & Training: help new customers get onboarded with Spiideo
Customer Satisfaction: delivering exceptional guidance, maximize potential
Renewals: proactive management to achieve company renewal targets
Upsell & Expansion: identify opportunities to maximize and expand usage
Churn management: proactively engage to reduce churn and ensure success
Relationship building: cultivate strong, trusted partnerships with key stakeholders
Process development: ability to coordinate and manage complex implementations