Customer Success Manager, Spanish-speaking

Leandna • Austin, TX

386d

About The Position

The Customer Success Manager (CSM) at LeanDNA is responsible for ensuring that customers in Mexico and the LATAM region successfully utilize the LeanDNA platform to optimize their inventory management and achieve operational goals. This role involves building strong relationships with customer executives, providing training and support, and driving product adoption to enhance customer satisfaction and retention.

Requirements

• Bachelor's degree in engineering, business systems, or a supply chain-related discipline.
• 2+ years of experience managing enterprise software implementation projects.
• Demonstrated leadership skills and ability to learn systems quickly.
• Excellent verbal, written, and presentation skills in English and Spanish.
• Ability to juggle multiple projects with complex tasks.
• Expertise in dealing with significant change at senior business and IT levels.
• Proven effectiveness at leading executive training sessions and workshops.
• Supply Chain and/or Supply Chain application experience.

Nice To Haves

• SaaS experience desirable.
• Native Spanish speaker preferred.

Responsibilities

• Act as the primary LeanDNA point of contact for a group of customers in Mexico and LATAM.
• Understand how customer processes map to standard LeanDNA capabilities.
• Interface with internal teams to resolve customer issues.
• Document and respond to issues independently regarding the LeanDNA product and supply chain domain.
• Set expectations and communicate clearly with customer champions.
• Monitor key customer success metrics to ensure LeanDNA is driving results.
• Conduct periodic business reviews with customer executives.
• Provide proactive guidance to key users and assist in education on product updates.
• Use project management skills to coordinate with customer executive sponsors and supply chain teams.
• Develop ongoing relationships with executive sponsors and champions at customers.

Benefits

• Full-time position with competitive salary.
• Opportunity to work with a leading inventory optimization solution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree