Customer Success Manager / Solutions Architect

Impact Suite•North Logan, UT

5d•Onsite

About The Position

We’re a fast-growing software company based in Logan, Utah, on a mission to improve safety, compliance, and well-being in K–12 schools through innovative technology. We’re a small, collaborative team where every member has a big impact. Our work directly supports educators, administrators, and students across the country. We are seeking a Customer Success Manager with a strong Solutions Architect mindset—someone who can bridge the gap between customer needs and technical implementation. In this role, you’ll own the technical onboarding, configuration, and long-term success of our customers. You’ll work closely with school administrators and IT stakeholders to understand their environments, design effective solutions, and ensure our platform is implemented correctly and adopted successfully. This role is ideal for someone who enjoys hands-on technology, systems thinking, and consultative problem-solving, while still building trusted, long-term customer relationships. Experience in K–12 is a plus, but not required.

Requirements

2+ years in a customer-facing role such as Customer Success, Solutions Consulting, Implementation, or Technical Account Management (SaaS preferred).
Strong technical aptitude—you enjoy learning how systems work and explaining them clearly to others.
Experience onboarding customers to software platforms, including configuration, training, and go-live support.
Ability to translate complex technical concepts into clear, practical guidance for customers.
Excellent communication skills with both technical and non-technical audiences.
Highly organized, with the ability to manage multiple implementations and accounts simultaneously.
Comfortable working cross-functionally with sales, product, and engineering teams.

Nice To Haves

Experience with or exposure to K–12 education, compliance, or regulated environments is a plus.

Responsibilities

Act as the primary technical and strategic point of contact for assigned customers.
Lead technical onboarding and implementation, including system configuration, integrations, and best-practice setup.
Translate customer goals, workflows, and technical constraints into effective platform solutions.
Conduct deep-dive training sessions tailored to both technical and non-technical stakeholders.
Proactively monitor customer usage, system health, and adoption metrics to identify risks and opportunities.
Troubleshoot complex issues and coordinate with product and engineering teams when deeper technical support is required.
Partner with Sales during handoff and expansion conversations to ensure technical alignment and feasibility.
Gather customer feedback and technical insights to inform product improvements and roadmap decisions.
Identify opportunities for solution expansion, optimization, and long-term account growth.

Benefits

Play a key role in shaping how customers implement and succeed with our platform.
Join a small, mission-driven team where your technical expertise has real impact.
Work closely with product and leadership, influencing how the product evolves.
Collaborative, supportive culture that values ownership and initiative.
Competitive salary and benefits package.

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