Customer Success Manager - Solution Architect

IBM • Sandy Springs, GA

389d • $106,000 - $172,000

About The Position

The Customer Success Manager - Solution Architect at IBM is a leadership role that combines technical expertise with customer-facing responsibilities. This position focuses on guiding teams to showcase IBM's solutions, ensuring clients realize the full value of their technology investments. The role emphasizes team development, solution validation, and establishing trusted relationships with clients, particularly at technical levels. The CSM will lead a team of technical talent, coach them to achieve their KPIs, and foster a culture of growth and collaboration.

Requirements

• Proven leadership and credibility with a track record in coaching CSM teams to drive adoption of complex technology solutions.
• Demonstrable mastery of deal and situational coaching, fostering a high-performing and candid culture.
• Deep, practical skills in Cloud, Data and AI, Automation, Integration, or Security.

Nice To Haves

• Experience working with a wide range of technology solutions, including Cloud, Data & AI.
• Proven experience in software and Cloud sales, including SaaS, IaaS, PaaS.
• Experience with IBM Sustainability Software technology solutions like Sterling, Maximo, TRIRIGA.
• Experience working with Federal, Local/State customers.

Responsibilities

• Hire, nurture, and develop a team of exceptional client-facing technical talent.
• Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
• Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists, and Architects.
• Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.

Benefits

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.
• Financial programs such as 401(k), cash balance pension plan, IBM Employee Stock Purchase Plan, life insurance, and disability coverage.
• Generous paid time off including 12 holidays, sick time, vacation, and parental bonding leave.
• Training and educational resources on a personalized, AI-driven learning platform.
• Diverse and inclusive employee resource groups, volunteer opportunities, and discounts on retail products.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED