The Customer Success Manager - Solution Architect at IBM is a leadership role that combines technical expertise with customer relationship management. This position focuses on guiding teams to showcase IBM's solutions, ensuring clients realize the full value of their technology investments. The role requires a deep understanding of technical complexities and the ability to communicate effectively with clients at various levels, including C-suite executives and technical staff. The CSM will lead a team of client-facing technical talent, validate solutions, and establish trusted relationships with clients to drive the adoption of IBM's products and services.