Customer Success Manager – Small Accounts

Christopherson Business Travel•Salt Lake City, UT

4d•Hybrid

About The Position

The Customer Success Manager – Small Accounts owns the day-to-day experience for a portfolio of business accounts on the Andavo platform. This is a technically hands-on role: you will serve as the primary point of contact for your customers, managing travel program configuration, driving platform adoption, and ensuring travel management goals are supported at every step. The ideal candidate loves owning problems end-to-end, gets energized by learning new tools, and thrives on building genuine relationships with the businesses they support.

Requirements

2–4+ years of experience in customer success, account management, or client-facing SaaS support roles.
Demonstrated ability to manage multiple accounts simultaneously with strong attention to detail.
Technically hands-on: comfortable configuring platforms, troubleshooting issues, and learning new systems quickly.
Strong communication and relationship-building skills across all levels of a client organization.
Proficiency with CRM platforms (Salesforce, HubSpot, etc.) and support ticketing systems.

Nice To Haves

Experience in corporate travel management, hospitality, or travel technology.
Familiarity with managed travel programs, GDS systems, or travel policy configuration.
Background in implementation or onboarding roles with a technical component.

Responsibilities

Serve as the primary point of contact for a portfolio of small business travel accounts.
Build and maintain strong relationships with key stakeholders to understand their travel program goals.
Conduct regular check-ins and business reviews to assess program health and identify improvement opportunities.
Configure and maintain travel policies, approval workflows, and booking rules within the Andavo platform.
Set up and manage forms of payment, user access, and account-level settings.
Troubleshoot platform issues and coordinate with internal technical teams to resolve problems quickly.
Drive adoption of the Andavo platform by training clients on tools, features, and best practices.
Develop and share resources that help clients maximize the value of their travel management program.
Monitor usage metrics and proactively address barriers to adoption.
Partner with implementation, operations, and product teams to deliver seamless client experiences.
Escalate and advocate for client needs internally to ensure timely resolution of issues.
Provide feedback to product and engineering teams based on client insights and recurring pain points.