Customer Success Manager, Restaurant

Placer.ai•Los Angeles, CA

4d•$90,000 - $110,000•Remote

About The Position

Placer.ai is transforming how organizations understand the physical world. Our location analytics platform provides unprecedented visibility into locations, markets, and consumer behavior. Placer empowers thousands of customers—from Fortune 500 companies, to local governments and nonprofits— to make smarter, data-driven decisions. What sets us apart? We've built the most advanced location intelligence platform in the market while maintaining an uncompromising commitment to privacy, proving that powerful analytics and responsible data practices can coexist. Our growth reflects the market's demand: we reached $100M in annual recurring revenue within just 6 years of launching, achieved unicorn status with a $1B+ valuation in 2022, and continue to expand rapidly as one of North America's fastest-growing tech companies. We're creating a $100B+ market opportunity, and we're just getting started. Named one of Forbes America's Best Startup Employers and a Deloitte Technology Fast 500 company, we're building a culture where innovation thrives, collaboration is the norm, and every team member contributes to reshaping how the world understands location. SUMMARY: Placer.ai is looking for a talented Customer Success Manager with a focus on Restaurant who will manage a book of customer business. The Customer Success team serves as subject matter experts, trusted advisors, and advocates to Placer.ai’s customers. You will drive the continued success of our customers while helping to build a world-class Customer Success function. You will engage with accounts managing customers’ needs, ensuring product adoption and revenue retention. A successful candidate will be highly strategic, analytical, resourceful, customer-focused, team-oriented, and will have an ability to work under time constraints to meet deadlines. We are looking for someone with a proven track record of managing a diverse set of customers while helping to build customer success programs in a SaaS startup company.

Requirements

Bachelor's degree
History working within Restaurant companies
Deep understanding of the Customer Success function
Industry experience as referenced in the Summary section is required
Incredible precision, attention to detail, and organization skills
5+ years of Customer Success experience
Demonstrated experience in presenting complex data in understandable ways to address customers business questions
Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
Experience working with cross-functional teams and projects
Aptitude for being organized with flexibility to deliver results in a fast-paced environment

Nice To Haves

Proven ability to leverage business intelligence and analytics tools to perform analyses and measure the impacts of your initiatives on key metrics such as activation, adoption and retention.

Responsibilities

Own onboarding, nurturing, retention, up-selling and ongoing success for all customers
Refine the customer journey, design listening points and define/refine the segmentation of customer base to ensure highly efficient alignment of resources
Engage actively in client discussions to position the value of our solution
Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap