Customer Success Manager [REMOTE within the Eastern Time Zone]

Iteris • VT

68d • $86,800 - $96,400

About The Position

The Customer Success Manager (CSM) is responsible for building and maintaining strong customer relationships, ensuring customers achieve their desired outcomes with Iteris products. This role requires strategic thinking, technical acumen, and excellent communication skills to drive satisfaction, retention, and revenue growth.

Requirements

• Bachelor’s degree in business, communications, or a related field preferred
• Three to five (3–5) years of experience in customer success, account management, or related roles in SaaS or technology environments
• Proven ability to manage customer relationships and drive adoption and retention
• Strong interpersonal, communication, and presentation skills, with the ability to engage both executives and technical stakeholders
• Ability to explain technical product features to non-technical users
• Experience with CRM tools such as SalesForce and customer success platforms like Gainsight
• Comfortable working independently in a remote environment
• Experience in transportation technology, SaaS, or smart mobility industries
• Familiarity with Iteris products or similar solutions
• Ability to analyze customer data and usage metrics to generate actionable insights
• Experience with training, workshops, and customer enablement materials

Responsibilities

• Serve as the primary contact for assigned customers, managing their portfolio and advocating for their needs
• Drive onboarding, training, and adoption of Iteris products and services
• Align Iteris solutions with customer goals and business needs
• Monitor customer health metrics, usage data, and satisfaction scores to identify risks and opportunities
• Facilitate regular business reviews to assess progress and align future goals
• Collaborate with Sales, Product Support, Engineering, and Product teams to resolve issues and improve outcomes
• Lead renewal discussions and identify upselling, cross-selling, and expansion opportunities
• Maintain accurate customer records and interaction logs in CRM systems
• Collect and communicate customer feedback to influence product improvements
• Contribute to continuous improvement of customer success processes and tools

Benefits

• Quarterly Sales Commissions
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program
• In-house training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees