Customer Success Manager (Pulse) - Remote

AuditBoard

100d

About The Position

As a Pulse Customer Success Manager at AuditBoard you’ll manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies. This role focuses on delivering value at scale — ensuring product adoption, driving retention, and uncovering growth opportunities — while maximizing efficiency and customer experience. You’ll partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement.

Requirements

• 3+ years of experience in Customer Success (CSM), successfully managing complex customer relationships in a B2B SaaS environment.
• Proven experience in audit (internal or external), risk management, compliance, or GRC frameworks or tools, with a strong focus on addressing enterprise-level challenges and delivering meaningful customer outcomes (preferred).
• 1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (a plus).
• Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
• Possess the ability to interface with C-level executives to drive program strategy and ROI.
• Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
• Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.

Responsibilities

• Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
• Stay abreast of product updates and features, providing customers with insights on leveraging our solutions to meet their unique needs.
• Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
• Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
• Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…).
• Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time.
• Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
• Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, and providing customers with a comprehensive and integrated solution to meet their needs.

Benefits

• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life.
• Remote and hybrid work options, plus lunch in the Cerritos office.
• Comprehensive employee health coverage (all locations).
• 401K with match (US) or pension with match (UK).
• Competitive compensation & bonus program.
• Flexible Vacation (US exempt & CA) or 25 days (UK).
• Time off for your birthday & volunteering.
• Employee resource groups.
• Opportunities for team and company-wide get-togethers!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees