Customer Success Manager - Public Sector

Veritone

102d • $55,000 - $60,000

About The Position

Drive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance.

Requirements

• Experience in Customer Success related role.
• Proven track record of building rapport and relationships at all levels.
• Understanding of online software (SaaS) services and/or technology based solutions.
• B.S. or B.A. highly preferred.
• Excellent writer and communicator with strong presentation skills via phone, online and in person.
• Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.
• Account management, project management and problem-solving skills.
• High level of organization and a great attention to detail.
• Ability to learn new concepts quickly.
• Data driven with appreciation of organization and process.

Nice To Haves

• Prior experience working in or supporting Law Enforcement, Criminal Justice, or Public Safety.

Responsibilities

• Manage the SaaS on-boarding experience for customers.
• Deliver group training and 1-1 sessions to ensure understanding and adoption.
• Become the internal voice of the customer.
• Marshal resources across other Veritone teams to solve issues.
• Take ownership for each customer’s success and ROI with our services.
• Proactively consult to fully understand their needs and actively solve pain points.
• Respond quickly to customer-submitted questions and requests.
• Maintain portfolio and monitoring analytics, reports and KPIs.
• Create internal and customer-facing reports.
• Solicit references, referrals and testimonials from customers.
• Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.
• Partner with Sales on renewals by ensuring high customer satisfaction.
• Proactively identify new opportunities for product expansion and adoption.

Benefits

• Incentive compensation
• Health benefits
• Retirement benefits
• Life insurance
• Paid time off
• Parental leave and benefits
• Other employee perks and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees