Customer Success Manager - Public Sector

Veritone
102d$55,000 - $60,000

About The Position

Drive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance.

Requirements

  • Experience in Customer Success related role.
  • Proven track record of building rapport and relationships at all levels.
  • Understanding of online software (SaaS) services and/or technology based solutions.
  • B.S. or B.A. highly preferred.
  • Excellent writer and communicator with strong presentation skills via phone, online and in person.
  • Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.
  • Account management, project management and problem-solving skills.
  • High level of organization and a great attention to detail.
  • Ability to learn new concepts quickly.
  • Data driven with appreciation of organization and process.

Nice To Haves

  • Prior experience working in or supporting Law Enforcement, Criminal Justice, or Public Safety.

Responsibilities

  • Manage the SaaS on-boarding experience for customers.
  • Deliver group training and 1-1 sessions to ensure understanding and adoption.
  • Become the internal voice of the customer.
  • Marshal resources across other Veritone teams to solve issues.
  • Take ownership for each customer’s success and ROI with our services.
  • Proactively consult to fully understand their needs and actively solve pain points.
  • Respond quickly to customer-submitted questions and requests.
  • Maintain portfolio and monitoring analytics, reports and KPIs.
  • Create internal and customer-facing reports.
  • Solicit references, referrals and testimonials from customers.
  • Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.
  • Partner with Sales on renewals by ensuring high customer satisfaction.
  • Proactively identify new opportunities for product expansion and adoption.

Benefits

  • Incentive compensation
  • Health benefits
  • Retirement benefits
  • Life insurance
  • Paid time off
  • Parental leave and benefits
  • Other employee perks and benefits

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

Bachelor's degree

Number of Employees

501-1,000 employees

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