Customer Success Manager (Portuguese Speaking)

Nasdaq • Atlanta, GA

4d • Hybrid

About The Position

As a Customer Success Manager reporting to the Director of Customer Success, you'll play a critical role in driving adoption and long-term value for clients using Nasdaq Governance Solutions products. You'll build trusted relationships, ensure clients maximize the benefits of our technology and services, and identify opportunities for growth and engagement. Fluency in Portuguese and Spanish is essential to support our diverse global client base. You'll thrive in this position if you're client-focused, proactive, and skilled at navigating complex organizations to deliver measurable results in a fast-paced, collaborative environment.

Requirements

• Bachelor's degree or equivalent practical experience.
• 3–5 years of experience in customer success, account management, or client-facing roles.
• Strong relationship-building skills with the ability to engage stakeholders across all organizational levels.
• Clear communication with excellent presentation and problem-solving abilities.
• Ability to work independently and stay composed under pressure in a dynamic, fast-paced environment.
• Fluency in Portuguese and Spanish to support our global client engagement.

Nice To Haves

• Experience in governance, corporate services, fintech, or capital markets.
• Familiarity with SaaS platforms and customer success methodologies.

Responsibilities

• Partner with clients to understand their objectives and ensure they fully adopt and benefit from Nasdaq Governance Solutions products.
• Build and maintain relationships across client organizations, engaging stakeholders at all levels to drive service utilization and satisfaction.
• Collaborate with Account Directors and internal teams to resolve issues, mitigate risk, and support retention strategies.
• Identify and communicate upsell and cross-sell opportunities that align with client needs and business goals.
• Support seamless onboarding for new clients, working cross-functionally to deliver a positive experience from day one.

Benefits

• We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
• In addition to base salary, Nasdaq offers significant other compensation (annual bonus/commissions and equity), benefits, and opportunity for growth.
• Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.
• Nasdaq’s programs and rewards are intended to allow our employees to: Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities
• Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both.
• We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees