Customer Success Manager (Philippines Remote)
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About The Position
Are you a people person with a passion for collectibles? Do you thrive in fast-paced, dynamic environments where every day brings new challenges? Well, look no further. As our Customer Success Manager, you'll be the go-to hero for our collectors, buyers, and general account holders (including sellers). You'll work closely with our Director of Customer Success and other department leaders to drive epic customer journeys, oversee an amazing team of Customer Success Agents, and implement strategies that make our non-selling users' experience downright legendary. If you're up for the challenge of boosting everything from onboarding to high-end concierge services, increasing marketplace GMV through strategic upselling, and keeping the team sharp with ongoing training, then this is the role you've been waiting for.
