Customer Success Manager, PAR Engagement

PAR Technology • Austin, TX

4h • Hybrid

About The Position

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
PAR Technology has an exciting opportunity for an ambitious Customer Success professional to join our Punchh Loyalty team within PAR Engagement!
Are you a relationship builder with a passion for driving success? As a Punchh CSM within PAR Engagement, you’ll manage a portfolio of amazing brands, guiding them to maximize value from our platform. From smooth onboarding to ongoing support, you’ll be the go-to partner ensuring their goals are met while fostering long-term growth.
You’ll work cross-functionally to launch new features, drive adoption, and identify growth opportunities—all while championing your clients’ success every step of the way. If you thrive on collaboration, problem-solving, and helping businesses shine, this is the role for you!
Position Location:
Austin, TX. Hybrid, 2 Days Onsite.

Requirements

• 2-3 years of customer success or client account management experience in B2B SaaS companies
• Capability to successfully manage and develop a book of accounts across multiple brands.
• Impeccable verbal, written communication, presentation and articulation skills with attention to detail
• Natural relationship and rapport builder - the ideal candidate has empathy for the client, and can “read a room”
• Strong time management and problem solving skills. Ability to prioritize and triage competing priorities and maintain focus on successful delivery of client projects
• Consistent success applying best practices to achieving high client renewal, retention rates, and upsells.
• Good balance between a longer-term strategic thinker coupled with more short-term milestones that advance the company towards the longer-term goals
• Highly analytical and data-driven, but also a creative problem solver and innovator.
• Ability to influence cross-functional teams and individuals without direct authority.
• Ability to make thoughtful, actionable recommendations and quickly build consensus
• Entrepreneurial, creative, resourceful, self-starter in fast-paced environment.
• Strong sense of accountability and ownership
• Able to travel 15-20%
• Bachelor’s degree in Business or Marketing, or a related field

Nice To Haves

• Experience in mar-tech, restaurant tech, CRM, or ecommerce SaaS industry specifically, or digital marketing agency managing commercial brand client accounts.
• Experience in marketing or Customer Success for a large enterprise brand in restaurants or retail.

Responsibilities

• Be your clients’ go-to champion, driving their success and building strong relationships.
• Host engaging check-ins and recommend creative campaigns to boost sales and engagement.
• Master the platform to train clients, drive adoption, and track impactful results.
• Dive into client goals, offering tailored campaign strategies that deliver.
• Lead strategic QBRs to align on performance and future plans.
• Guide clients through every stage—onboarding, adoption, and ongoing support—ensuring a seamless experience.
• Spot growth opportunities by anticipating client needs and uncovering upsell potential.
• Drive retention and renewals with proactive support and value-driven insights.
• Collaborate with sales to shine in the pre-sales stage with prospective clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level