Customer Success Manager, Nursing Health Education (Remote)

Remitly • London, MO

6d • $53,900 - $89,800 • Remote

About The Position

As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future. We build solid relationships with our customers to understand their needs and provide solutions that deliver successful results. As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Excellent onboarding and support to ensure product optimization and the renewal of accounts through high faculty satisfaction. Our customers are Nursing and Allied Health programs at universities and colleges.

Requirements

• Have prior experience in education, training, sales, support, communications field, or digital media/communications
• Have experience solving complex problems, demonstrating attention to detail, and researching technical issues
• Possess excellent organizational skills and a high attention to detail
• Demonstrate strong verbal, written and presentation skills
• Demonstrate proficiency with Microsoft Office (Word, Outlook, Excel, PowerPoint are required).

Responsibilities

• Provide faculty with onboarding, in-depth training, and consultation on best practices to achieve product optimization
• Guide faculty through varying customer journeys
• Provide proactive outreach and support
• Respond effectively to inbound customer inquiries and concerns
• Monitor produce usage to identify intervention opportunities
• Identify churn risks and upsell opportunities for sales team
• Serve as a product expert by staying up to date on product offerings
• Document faculty interactions and market feedback

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees