Customer Success Manager (New York)

Climate-xNew York, NY
270d

About The Position

Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies, Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We're a wonderfully diverse, growing team with physical offices in London and York City. Demand for Climate X is growing fast, and we need to build our team. You'll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of. We're excited to have the opportunity to speak with you during this process. Our mission is to deepen the understanding of our changing planet and inspire meaningful action. We're helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN's Sustainable Development Goals (SDG's). Our team builds cutting-edge, peer-reviewed science and translates that into financial impacts that our customers in the financial services industry use to identify, manage and mitigate those risks. Climate X's customers include the world's largest banks, asset managers and insurance companies including CBRE, Standard Chartered, Virgin Money and Federated Hermes, as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS. Combined, they manage over $ trillion of assets. Customers choose us thanks to our ecosystem of products that help solve real human problems, and drive tangible business benefits to our customers. They love our customer-centric mindset, as well as our pace of innovation in the market.

Requirements

  • Proven experience in a client-facing role such as Customer Success, with strong stakeholder management skills, particularly in enterprise or regulated environments.
  • Strong understanding of banking organizations and asset managers, ideally in climate physical risk, risk management, stress testing, or sustainable finance.
  • Ability to communicate complex concepts including technical SaaS solutions, scientific methodologies, and financial services terminology clearly to both technical and non-technical stakeholders.
  • Strong understanding of risk in financial services and the use cases for climate physical risk products.

Nice To Haves

  • Familiarity with risk modeling techniques, climate stress testing methodologies, or climate data providers.
  • Experience working with climate-related regulatory frameworks (e.g., TCFD, PRAECB climate stress tests).
  • Previous experience working in a scale-up or fast-growing environment, comfortable with ambiguity and change.

Responsibilities

  • Own the post-sales relationship with leading financial institutions, acting as the trusted advisor and primary point of contact throughout their lifecycle.
  • Manage onboarding and training through to ongoing product adoption and renewals.
  • Work closely with senior banking stakeholders to help them unlock maximum value from our Spectra platform.
  • Align climate physical risk solutions directly to clients' risk management and regulatory objectives.
  • Bridge the gap between clients and internal teams (Product, Science, Sales, and Support) to advocate for customer needs.
  • Collect and feed back valuable insights to shape future product development.
  • Ensure solutions continuously evolve to meet the fast-changing demands of the financial services industry.
  • Focus on relationship building, value realization, and identifying growth opportunities.
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