Customer Success Manager, Mid-Market (Remote from Canada)

Jobgether

1d • $80,000 - $88,000 • Remote

About The Position

In this role, you will manage a portfolio of mid-market schools and districts, ensuring they effectively adopt and integrate innovative educational technology into their daily operations. You will be responsible for driving product adoption, supporting onboarding and professional development, and maintaining strong, lasting relationships with both teachers and administrators. By monitoring engagement and designing targeted interventions, you will secure renewals, identify growth opportunities, and maximize customer success. Operating in a fast-paced, mission-driven environment, you will work closely with cross-functional teams to deliver meaningful impact on educators and students. Your work will directly influence adoption metrics, retention, and overall satisfaction, helping schools achieve their educational goals while reducing teacher burnout. This is an opportunity to combine your expertise in education and customer success with cutting-edge AI-driven tools.

Requirements

• Proven experience in customer success, account management, or related client-facing roles within the Mid-Market segment
• Familiarity with education systems or EdTech products, with prior experience as a teacher or working closely with educational institutions preferred
• Strong relational intelligence and communication skills to build trust with diverse stakeholders
• Achievement-oriented mindset with the ability to meet and exceed adoption, retention, and revenue goals
• Highly collaborative, comfortable influencing cross-functional teams and leadership
• Detail-oriented, organized, and able to manage multiple responsibilities and timelines in a dynamic environment
• Intellectual curiosity and ability to quickly learn new technologies and apply creative problem solving

Responsibilities

• Drive product adoption across your assigned portfolio through onboarding, training, and ongoing professional development
• Maintain high renewal and retention rates by building trust and influencing key decision makers within schools and districts
• Identify and capitalize on expansion opportunities to increase account revenue and Net Revenue Retention (NRR)
• Monitor account health and design intervention programs for underperforming schools to return them to active usage
• Act as the primary point of contact for mid-market clients, supporting both operational integration and strategic planning
• Collaborate with internal teams to ensure customer feedback informs product improvements and service enhancements

Benefits

• Competitive salary and commission structure ($80K – $88K + $20K – $22K commission)
• Equity or stock options vested over 4 years
• Fully remote work with flexible scheduling
• Unlimited paid time off and flexible parental leave policies
• Employer-sponsored health, dental, and vision insurance plans
• 401(k) match and monthly wellness stipend
• Opportunity to make a meaningful impact on education through innovative AI solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed