Customer Success Manager, Mid Market

DataSnipper•New York, NY

14d•Hybrid

About The Position

As a Mid Market Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration. You’ll help customers unlock their potential value while contributing to the growth and success of our business. About DataSnipper: DataSnipper, is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and has now officially become a unicorn company with a valuation of $1 billion following a successful funding round by Index Ventures. DataSnipper's goal to build a comprehensive AI-powered audit ecosystem with global impact. With over 500.000 users in 180+ countries and offices in New York, Amsterdam, Kuala Lumpur, Mexico City, and Tokyo, DataSnipper is shaking things up. And we’re not stopping there! 🚀

Requirements

Experience: 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology, with a proven track record of driving adoption, retention, and growth.
Strategic consultative approach: Ability to translate business goals into outcomes and build a process that aligns with customer needs to drive customer adoption
Customer-Centric Mindset: A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value.
Knowledge of the subject matter: Experience directly in accounting, external audit, or internal audit, or indirectly helping teams in this space adopt new technology.
Collaborative Spirit: A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships.
Adaptability: A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment.

Responsibilities

Deliver Exceptional Value:
Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
Collaborate for Success:
Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
Collaborate with your counterparts in Account Management to position and capture growth based on these business cases.
Communicate and promote proven strategies, methods, and processes that lead to success
Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

Benefits

Excellent salary
Flexible paid time off
Comprehensive medical and dental coverage
401K match
Paid parental leave
Stock participation plan
Company sponsored lunch
Hybrid mode of work (at least 3 days onsite in our New York City office)
Being part of one of the fastest-growing scale-ups in the Netherlands
Make an impact by disrupting the finance industry with us
A flexible and growing organization with lots of opportunities to learn and develop
International working environment, with a team of friendly and driven colleagues
Access to OpenUp and Talkspace, the mental health and wellness platform
Multiple social activities for team building