Customer Success Manager, Mid-Market

LearnUpon • Salt Lake City, UT

5h • Hybrid

About The Position

LearnUpon is seeking a Mid-Market Customer Success Manager to join their team in a hybrid role, requiring 3 days per week in the Salt Lake City office. LearnUpon LMS provides a powerful solution for organizations to manage, track, and achieve their learning goals for employees, partners, and customers. The company is a global team with offices in Dublin, Belgrade, Philadelphia, Salt Lake City, and Sydney, fostering an open, collaborative, and supportive environment. The Success team is crucial for ensuring customer usage, growth, and satisfaction. This role involves being the primary contact for a portfolio of strategic, high-value customers, acting as their trusted advisor, and representing their voice within the business.

Requirements

• Drive and energy; you enjoy the challenge of working in a fast-paced, high-growth environment
• Self-motivation with a high attention to detail and ability to multitask
• Great account management and problem solving skills
• Collaborative working practice and a strong focus on open communication, ensuring that customers needs and opportunities are clear across the business
• A strong track-record of success in past roles working with enterprise customers and developing trusted, consultative relationships
• Good judgment in analysing information to make confident decisions
• 3-5 years consulting, account management or customer success experience, preferably in software
• Excellent communication and presentation skills, the ability to leverage different communication channels including in person, email, and webinar
• Excellent organizational skills and the ability to focus on current customer needs while anticipating future opportunities
• Friendly and supportive to both our customers and colleagues whilst maintaining a fun working atmosphere!

Nice To Haves

• A strong knowledge of online software (SaaS) products and services
• Experience in eLearning, Ed Tech, or Learning Management
• Experience working with APIs and Single Sign-on products

Responsibilities

• Learn the full range of LearnUpon technology to be able to identify how this fits our customer’s needs
• Manage a book of high-value customers within the Mid-Market Success team
• Partner closely with customers to understand their needs and act as their trusted advisor, helping to shape and deliver a robust ongoing plan to achieve their goals using LearnUpon
• Partner with Onboarding Specialists to ensure a seamless transition post-launch
• Ensure customers identify goals and metrics for their learning programs and guide and advise them to meet those goals
• Identify opportunities for customers to expand the value they get from LearnUpon e.g. other departments or use cases to train both employees and customers
• Be the voice of the customer for our product development team to help make LearnUpon even better
• Work on team projects that deliver consistent improvement to our practice and directly impact the company’s bottom line

Benefits

• Competitive salary and company ESOP
• 25 days’ PTO, plus 10 public holidays, 1 annual wellness day and 1 floating day
• Private health insurance and company 401k
• Parental benefits, including up to 26 weeks’ paid maternity leave, 4 weeks’ paid paternity leave, and coaching support for new parents
• Up to 4 weeks’ per year working abroad (role eligibility applies)
• Clear career progression opportunities — take LearnUpon where you think it can go
• A collaborative and supportive environment with regular team events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees