Flowcode is the leading offline-to-online conversion platform, helping the world’s biggest brands drive direct connections with their audiences. We combine data-driven design with next-gen QR tech to power instant, privacy-compliant engagement at scale. Over 75% of the Fortune 500 (including the top names in media) trust Flowcode to turn physical moments into digital actions…fast. The Role: Media + Agency Customer Success Manager We’re hiring a CSM focused on our media + agency vertical, supporting clients like Disney, Paramount, BBDO, and Publicis. You’ll own relationships with national broadcasters, TV networks, media groups, and agencies - driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes. You’ll thrive in this role if you: Have 4-7 years in client success, partnerships, or strategy at a media company, network, or agency Understand the media and advertising ecosystem - broadcast, digital, ad ops, martech, measurement Can confidently connect Flowcode to media KPIs: attribution, engagement, tune-in, reach Move fast to solve account challenges - proactive, resourceful, and sharp under pressure) Know how to uncover expansion - new campaign use cases, cross-functional champions, budget pockets Build trust across agency and media orgs: programming, marketing, ad sales, and operations Are comfortable in HubSpot (or can ramp fast) and use systems to scale client engagement