Customer Success Manager, Marketing Services

Arizent•New York, NY

39d

About The Position

The Customer Success Manager plays a crucial role in ensuring successful campaign execution by serving as a key partner to sales teams, external clients, and internal execution teams. This role is responsible for three core functions: pre-sales and sales operations; direct client support and relationship management; and campaign execution and day-to-day operations. The ideal candidate is an excellent communicator, resourceful, detail-oriented, deadline-driven, and adaptable.

Requirements

Bachelor’s degree in Project Management, Marketing, Communications, or a related field.
2-3 years of experience in account management, client services, or a related industry.
Proven ability to develop and grow strategic client relationships.
Exceptional account and project management skills.
Strong problem-solving and analytical abilities, with a strategic mindset.
Ability to manage multiple tasks efficiently, ensuring accuracy and adherence to deadlines.
Demonstrated track record of client relationship development.
Proactive, with the ability to identify and effectively resolve challenges.

Responsibilities

Create or edit proposals and contracts under the direction of sales leaders as needed, including new RFP’s and contracts for routine upsells.
Act as a liaison between digital advertising, demand generation services and sales team leaders to determine inventory availability.
Review and vet signed contracts before acceptance, ensuring accuracy and feasibility of deliverables.
Ensure a smooth hand-off post-sale, acting as the key point of contact once sales are closed, gathering campaign assets and organizing timelines.
Handle all kickoff calls to explain how programs work post-sale and align expectations with internal and external stakeholders.
Communicate campaign performance reports (e.g., sharing progress, metrics, and insights) to clients throughout the campaign, meeting regularly to identify ways to improve performance and ensure client satisfaction.
Identify potential new revenue opportunities through upsells and renewals when campaigns are complete.
Respond to client questions, and escalate client concerns or risks to the sales team or operations team as needed to resolve issues quickly and effectively, with a client-first mindset.
Work with internal teams to receive and manage campaign assets (e.g., creative materials, targeting parameters). Ensure timely collection of required assets from clients, tracking progress and communicating any delays.
Conduct weekly internal check-in meetings to ensure teams stay on track and meet deadlines.
Schedule and coordinate calls with clients and partners, including project updates and planning sessions.
Develop and maintain a unified production schedule, gathering client feedback as needed and ensuring timely execution of deliverables. Communicate production schedule changes to both clients and internal teams to keep everyone aligned.
Work with Finance to resolve billing discrepancies, credit applications, and ensure accurate invoicing.
Oversee order entry and Salesforce management for supported reps, ensuring campaigns are tracked properly from start to finish.