Customer Success Manager, Manager
About The Position
At BlueCat, we power the worldâs most complex and mission critical networks. Our customers rely on us to deliver certainty in an increasingly dynamic infrastructure landscape. We are looking for a Manager, Customer Success who is ready to lead from the front, driving strategy, inspiring teams, and elevating the customer journey across our portfolio. This is not just a leadership role. It is an opportunity to shape the future of Customer Success at BlueCat. As Manager, Customer Success, you will directly lead and manage a team of Customer Success Managers and be accountable for their performance, development, and overall impact across the customer lifecycle. You will set the strategic direction for the team, ensure consistent execution of customer success initiatives, and drive measurable outcomes across retention, adoption, expansion, and long term customer value. You will oversee departmental operations, manage performance and resource allocation, and build a culture rooted in accountability, collaboration, and customer advocacy. A key part of your role will be coaching and developing your Customer Success Managers, ensuring they are equipped to lead their customer portfolios effectively while growing as strategic advisors. You will develop and execute customer success strategies aligned with company objectives, driving initiatives that enhance customer satisfaction and engagement. You will identify scalable process improvements, optimize operational efficiency, and monitor key performance indicators to ensure the function is delivering strong business results. This role requires close partnership with Sales, Product, Support, and senior leadership. You will advocate for customer needs, translate feedback into actionable improvements, and ensure customer success strategies align with broader organizational priorities.
Requirements
- Proven experience leading and developing Customer Success Managers within a SaaS or enterprise technology environment
- Strong understanding of customer lifecycle strategy, retention models, and value realization
- Demonstrated ability to drive measurable improvements in customer outcomes
- Experienced in KPI management and data driven decision making
- Ability to translate insights into strategic action
- Managed departmental resources, including budgeting and staffing
- Successfully built scalable frameworks that improve operational performance
- Operate with a strategic leadership mindset and enterprise level thinking
- Excel in developing leaders, fostering high performing teams, improving processes, and driving cross functional collaboration
- Motivated by impact and committed to delivering exceptional experiences for both customers and employees
Responsibilities
- Lead and manage a team of Customer Success Managers
- Accountable for team performance, development, and overall impact across the customer lifecycle
- Set the strategic direction for the team
- Ensure consistent execution of customer success initiatives
- Drive measurable outcomes across retention, adoption, expansion, and long term customer value
- Oversee departmental operations
- Manage performance and resource allocation
- Build a culture rooted in accountability, collaboration, and customer advocacy
- Coach and develop Customer Success Managers
- Develop and execute customer success strategies aligned with company objectives
- Drive initiatives that enhance customer satisfaction and engagement
- Identify scalable process improvements
- Optimize operational efficiency
- Monitor key performance indicators
- Partner with Sales, Product, Support, and senior leadership
- Advocate for customer needs
- Translate feedback into actionable improvements
- Ensure customer success strategies align with broader organizational priorities
Benefits
- A Professional Development Budget
- Dedicated Wellness Days and Wellness Week
- A Lifestyle Spending Account
- An Employee Recognition Program
- comprehensive benefits encompass your health, financial well-being, and overall wellness
- exceptional work environment
- enriching employee programs
- remarkable company culture
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
