Customer Success Manager - LATAM
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About The Position
We are now looking for a full-time Customer Success Manager – US LATAM to join our RELEX family in the US! You’ll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated expansion into Latin America. You will help the team achieve this goal by building high quality customer relationships, leading KPI target discussions, improving NPS scores, and actively pursuing incremental SaaS from upsell cross sell opportunities. Candidates must have an understanding of Retail supply chain and have experience working with or supporting one or more of the following areas; Demand planning, forecasting and replenishment, Space planning & Assortment, Category management and Merchandising, Price and promo optimization. Our Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.
