Customer Success Manager - K12 School Districts (Miami-Dade)

Hazel Health • Miami, FL

417d • $110,000 - $110,000

About The Position

The Customer Success Manager for K12 School Districts at Hazel Health is responsible for ensuring the successful adoption and ongoing usage of Hazel's healthcare services within schools. This role involves building strong relationships with school partners, advocating for their healthcare needs, and collaborating with internal teams to enhance service delivery. The position is primarily remote but requires significant fieldwork within Miami-Dade County, focusing on increasing equitable access to healthcare for students and their families.

Requirements

• Bilingual in Spanish.
• Mid-level experience in customer success or account management, preferably in education or healthcare.
• Experience working with children in diverse socio-economic environments.
• Ability to meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus.
• Ability to travel for approximately 80% of the time.
• Must currently reside in South Florida (preferably Miami).

Nice To Haves

• Prior experience within start-up or hyper-growth environments.
• Experience with Gainsight.
• Existing relationships in Florida.

Responsibilities

• Ensure successful adoption and ongoing usage of Hazel services within schools.
• Develop strong relationships with school partners and their communities.
• Regularly meet and communicate with school health and leadership teams to drive engagement.
• Attend and facilitate strategic district-wide, school-specific, and community events.
• Provide regular internal reporting on account health, including usage metrics and satisfaction levels.
• Advocate for the customer's needs across Hazel.
• Accurately enter customer-related activities and insights into a CRM.

Benefits

• Health insurance
• Paid time off
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed