Customer Success Manager (Inside)

Axon•Scottsdale, AZ

5h•Onsite

About The Position

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the client’s investment. Successful Customer Success Managers are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows.

Requirements

Bachelor's degree or equivalent experience
3+ years’ experience in a customer-facing role
Proven track record of successfully building and nurturing customer relationships
Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
Exceptional organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and excel in high-stress situations

Responsibilities

Serve as the main point of contact for a broad portfolio of customers to provide day-to-day support
Conduct regular training webinars and calls
Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
Learn and share industry best practices in order to solve customer needs
Work with Axon’s Support team and other cross-functional teams to manage customer escalations